HealthFirst Website Privacy Policy

Who We Are

HealthFirst gather and process your personal information in accordance with this privacy policy and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

HealthFirst’s registered office is at Chemin de Cusinand 36, 1285 Athenaz (Avusy). Our postal address for all correspondence is Case Postale 233, 1814 La Tour-de-Peilz, Switzerland.

Information That We Collect

HealthFirst processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this policy. The information that is collected might include your name, email address, postal address, telephone number, date of birth, expected delivery  date (for pregnant women), health information (particularly during our Health Screening Assessments) and other such details.

How We Use Your Personal Data

HealthFirst takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this policy. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. We collect your personal data in the performance of a contract or to provide a service to you. We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.

Your Rights

You have the right to access any personal information that HealthFirst processes about you and to request information about: –

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this policy or where there is a legal requirement. We use 3rd parties to perform functions on our behalf such as e-mail, web hosting, newsletter services, order fulfilment, course booking management and debt collection.

Safeguarding Measures

HealthFirst takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including SSL, encryption, restricted access and authentication.

Transfers Outside the EU

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data.  HealthFirst uses services such as hosting and newsletter services in the United States of America. These countries have an adequacy agreement in place with the European Union regarding data protection. We take steps to ensure that these providers use the necessary level of protection for your information and abide by strict agreements and measures to protect your data and comply with the relevant data protection laws.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to HealthFirst, however, as this information is usually required for us to provide you with our services, we will not be able to offer some/all our services without it.

Legitimate Interests

As noted in the ‘How We Use Your Personal Data’ section of this policy, we occasionally process your personal information using ‘legitimate interest’ as the legal basis to process your data. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests, ensuring that they are proportionate and appropriate.

We use the ‘legitimate interest’ legal basis for processing our mailing lists and have identified that our interests are to offer our client information about upcoming HealthFirst courses and offers. You can opt-out from those emails at any given time by clicking the unsubscribe link in the footer of every email.

How Long We Keep Your Data

HealthFirst only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We keep information about course attendance lists including name, date of birth, contact details plus any course certification delivered for 10 years. We keep any health information collected during our Health Screening Assessments for the same period at which point it is shredded and destroyed. This information is stored in paper format, under lock and key and cannot be accessed by anyone outside the HealthFirst team. No digital records of this health information are retained or stored.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Special Categories Data

Owing to the products and services that we offer, HealthFirst sometimes needs to process sensitive personal information (known as special category data under GDPR) about you, to provide health screening assessments, birth preparation courses and first aid courses to obtain a Swiss driving license. Where we collect such information, we will only request and process the minimum necessary for the specified purpose and identify a compliant legal basis for doing so.

Where we rely on your consent for processing special category data, we will obtain your explicit consent through an assessment form or when signing up for a specific course. You can modify or withdraw consent at any time, which we will act on immediately, unless there is a legitimate or legal reason for not doing so.

Cookies

A ‘cookie’ is a small text file sent from a website and stored on the user’s computer by the user’s web browser. Upon visiting a site that uses cookies, a cookie is downloaded onto your computer or mobile device. The next time you visit that site, your device will remember useful information such as preferences, visited pages or logging in options.

Cookies are widely used to add functionality to websites, or to ensure they work more efficiently. Our HealthFirst site relies on cookies to optimise the user experience and ensure the sites services function properly.

Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies please visit https://www.aboutcookies.org.

Contacting HealthFirst

If you have any further questions about our use of your personal information please contact us by emailing info@healthfirst.ch